Product Returns

1. Pack your items:

Carefully pack your items. Use either our packaging or other suitable packaging for the return. Make sure your items are in their original condition (except for defective goods).

2. Attach return label:

You can either print our labels or use the QR code. You can easily show the QR code at your post office, and they will print the return label for you. Alternatively, you can download the return label, print it yourself, and stick it on your parcel.

3. Send the parcel:

Take your parcel to a parcel shop near you. Get a proof of return and keep it until you receive a confirmation of receipt from us.

4. Done!
Your return is now on its way to us. As soon as we have received your parcel, we will exchange your items or you will receive a refund. Please note that this can take up to 14 days from the date of return receipt, and we first need to check the feasibility of your requested exchange.

5. Refund:

As already mentioned, the refund will be processed within 14 days from the date of return receipt. The refund will always be made using the payment method used for the original order.

You don't want to return online and need a return slip to print? Then click here, please fill out the return slip completely and include it with your order. This way, we can correctly assign and process your return as quickly as possible, even without digital return registration.

Important - Exception

An exception to exchanges and returns is our Seamless Underwear. For hygiene reasons, this is excluded from returns and exchanges.

Our recommendation: We recommend sending the return as an insured parcel, not as a letter. Please always ensure that your return is sufficiently franked. Unfortunately, we cannot accept unpaid shipments. These will automatically be returned to you at your expense.

- As a standard DHL parcel , your return is insured up to a value of 500.00 Euro. Should it get lost on the way to us, you will receive the value of the goods refunded by DHL.

- As a parcel , you can track your shipment online using the tracking number. This way, you can see exactly if and when your return has arrived with us.

Important! The returned items must be in perfect and resalable condition.

Please send returns to:

Kelm Tomovic Battermann GbR

Grähnsweg 6

29683 Dorfmark Deutschland

Note on return costs

Please note that return shipping costs in Germany will be €3.90 from December 1, 2024, and we will deduct this from your refund.

Do you have any more questions?